Shipping Policy
We proudly offer free shipping worldwide. Please allow an average of 3-5 business days for your order to be shipped once it has been completed. Rest assured that we do everything we can to get your order to you as quickly as possible. Once your order has been shipped, the estimated delivery time is 7-10 business days depending on your country or region. Please take into consideration that holidays, natural disasters, and pandemics may affect delivery times.
For pre-orders or backordered items:
If your order contains pre-order or backordered items, the in-stock items will be shipped immediately, and the pre-order or backordered items will be shipped as soon as they become available. So if you order multiple items in one order and only receive some of the items, rest assured that you will be able to receive the other items immediately.
Track your order:
If you entered your mobile phone number, you will receive a confirmation email and/or text message with your tracking ID and a link to track your shipment. To track your shipment, please visit our tracking page.
Please allow 1-3 business days for tracking information to appear.
Wrong Address Disclaimer:
It is the buyer's responsibility to ensure the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a small grace period to correct an incorrect shipping address. If you believe you have entered an incorrect shipping address, please contact us immediately at f61183665@gmail.com.
Return value:
If you order from Top Trends Store, you will be responsible for return shipping costs to Top Trends Store. Please see our Refund Policy for more information on how to return an item.
Lost/Stolen Baggage:
NovemberHinata Online Store is not responsible for lost or stolen packages. If the tracking information states that the package was delivered to your address but you have not yet received it, please report it to the respective carrier using the information provided on the tracking page. If you have further questions regarding this method, please contact our Customer Support Team at f61183665@gmail.com.